Refund policy

Merevia Refund & Return Policy

We want you to feel confident ordering from Merevia. Please review the policy below before making a purchase.

Returns

You may request a return within 30 days of delivery.

To qualify, the product must be:

  • Unopened and unused
  • In its original sealed packaging
  • Accompanied by proof of purchase

Because Merevia Gummies are consumable products, opened bottles cannot be returned for hygiene and safety reasons.

To request a return, contact support@trymerevia.com before sending anything back. Unauthorized returns will not be accepted.

Damaged, Incorrect, or Missing Items

Contact us within 48 hours of delivery if your order arrives damaged, defective, incorrect, or incomplete.

Please include:

  • Your order number
  • A clear photo or video
  • A photo of the shipping label

Missing-item claims may require an unedited unboxing video showing the unopened package and its contents.

Once verified, we will arrange an appropriate replacement or resolution.

Order Changes and Cancellations

Orders are processed quickly. Contact us immediately if you need to make a change.

Once an order has been shipped, it cannot be changed or cancelled.

Shipping and Delivery

Merevia is not responsible for:

  • Courier, customs, weather, or local delivery delays
  • Incorrect or incomplete addresses entered at checkout
  • Packages lost or stolen after confirmed delivery
  • Orders marked as delivered by the courier but reported missing

Please confirm your shipping information before completing your order.

Shipping Protection

Standard Shipping: Coverage ends once the courier confirms delivery.

Insured Shipping: Lost, stolen, or undelivered packages may qualify for a replacement or refund. Supporting evidence from the courier may be required.

Refunds

Approved refunds will be returned to the original payment method within 10 business days after the returned item has been received and inspected.

Original shipping fees are non-refundable unless the order arrived damaged, incorrect, or defective.

European Union Customers

Eligible EU customers may cancel or return an order within 14 days of delivery. Products must remain unopened, unused, and in their original packaging.

For questions, contact support@trymerevia.com.